Workshop session booking FAQ’s
What happens after I make a booking?
We manually approve all bookings.
After you’ve made your booking you will receive a notification that your booking request is awaiting review.
Providing your booking is valid you will receive a notification that your appointment has been accepted. This also includes a link to reschedule or cancel your appointment.
If your booking is invalid you will receive a notification that your appointment request has been declined.
Why has my booking been declined?
Booking will be declined for reasons including:
The session booked is designated for keyholder members but the booking was for a standard member
The session booked is on a date too far in the future and is not covered by the current timetable.
No workshop access code was provided under ‘Appointment note’
The workshop access code provided was invalid.
My booking was declined. What should I do?
Retry booking again, ensuring that you:
Book a session appropriate for your membership level on a date covered by the current timetable
Provide a valid workshop access code was provided under ‘Appointment note’
How far in advance can I book a workshop session?
Our online booking system permits sessions to be booked no sooner than 24 hours in advance, and no more than 4 weeks in advance. Please note that we can only accept bookings for dates covered by the current timetable. If you make a booking for a date beyond the current timetable we will decline your booking.
What is the cancellation policy?
You may cancel a booking up to 24 hours before the beginning of your session. You can do this via a link provided in your appointment acceptance email. You may then reuse the workshop access code for another booking.
If need to cancel with less than 24 hours’ notice then you cannot reuse the workshop access code.
Why did I get an error when booking: ‘This option can’t be booked online with your previous selection.’?
This error occurs when you try to add two different presses to the same booking. To resolve this we recommend pressing the back button until you see the booking screen which lists all the presses and includes your ‘Appointment summary’ (on desktop this will be on the right-hand side of the screen and on mobiles this will be at the bottom of the screen).
You should see a press here and a ‘pencil icon’ that allows you to edit this booking. Click the pencil icon and remove the booking. Then you should be able to proceed without getting the error message.
Why is my workshop session booking referred to as an appointment?
We are using an appointment booking system to manage workshop sessions, so this is default terminology used by the system.
Why does the booking system say that evening sessions are 3 hours 30 minutes long when they are only 3 hours long?
This is a limitation of the appointment booking system. Please refer to the timetable for accurate session times. (3 sessions a day: 9:30 – 13:00; 14:00 – 17:30; 18:00 – 21:00)
Why am I not receiving notifications?
Please ensure that you provide a valid email address and phone number when booking.
Please check your spam folder and whitelist noreply@messaging.squareup.com in your email provider.
For further questions please contact us